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Re: [OM] B&H troubles

Subject: Re: [OM] B&H troubles
From: "John Petrush" <jpetrush@xxxxxxxxxxxxxx>
Date: Thu, 19 Feb 98 18:05:44 EST5EDT
On Gio, 19 feb 1998 13:35, Volkhart Baumgaertner
<mailto:kyu@xxxxxxxxxxxxxxx> wrote: 
>I wonder whether they read this mailing list, and whether that had some
>influence on their decision to make up for their glitch after all.
>

Try to search for "b&h" with Altavista or HotBot in Usenet/Web and you'll get 
the answer. If I were them, I'll do this search as default.

Marco
mailto:tom@xxxxxxxxxxxx

I tried such a search and no reference to this list appeared.  I know of no 
search engine that indexes private email lists such as this one.  However, 
Marco's point is very well taken - a business *should* use the web's search 
capabilities to learn what customers are saying about their performance.  In 
fact, B&H does this on a  regular basis; go visit rec.photo.equipment.35mm for 
a while and you'll see Mr. Posner from B&H comment from time to time.  Better 
yet, post a glowing comment to the newsgroup and y
ou will likely received a private thank you note from him in a day or two.  
They monitor every information resource they can.  B&H, for one, keeps a close 
pulse of the marketplace that way.

John P



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