Ulf, you should know that when I sell to KEH, they sometimes do not take all the
mint items. They like to get an assortment of pieces in varying condition.
I used to buy a lot from them before I went into the dealing business. Sometimes
I would get one of their "bargain" items and it would be in mint condition. I
have also had to send an item or two back, and they made good on them. I found
King Grant and his staff to be very professional. I think we all will have a bad
experience sometime if we stay at this long enough! Paul. (And, thank you for
your kind words.)
Ulf Westerberg wrote:
> Garth Wood wrote:
>
> >Folks, I've only dealt with Paul once over the phone. He was pleasant,
> helpful, positively *chatty* when you consider he was paying the freight on
> the 1-800 number he posts on his Website, and he sent me exactly what I
> needed when I needed it.
> >
> >I *love* the Oly line, but frankly, some of the behaviour on this list
> strikes me as churlish, fanatical and over-the-top. GIVE IT A REST, WILLYA?
> >
> >Paul probably got the FAX because, unlike your corner camera shop (which
> only does the occasional special order and therefore has no "real"
> relationship with Olympus America), he carries a quarter of a million
> dollars' worth of inventory at any one time, and thus "counts." Anyone
> wanna bet me that if we phoned B&H, they would have received the same FAX?
> (BTW, that's a quarter of a million U.S. dollars, which is -- what, two,
> mebbe three billion dollars Canadian? ... ;-). That's a lot of
> commitment, when you get right down to it.
> >
> >Sorry for wasting the bandwidth. I'm just pissed at some rather ungracious
> behaviour here.
> >
>
> I've tried to stay out of this thread, however...
>
> The only time I've dealt with Paul was when he sent me the Oly calendar,
> which he sent promptly and with absolutely NO profit at all. I surely know
> off no other dealer that would have done this.
>
> I do have experiences with KEH that are not entirely good, however. When
> they sent me two (EX+ and HIGH-priced) konverters they could only send it
> via Fed-ex, which meant $100US (ouch!) in shipping to Sweden. These two
> small items could easily have been sent in a box as regular air-mail,
> reducing costs drastically. This I tried to say in a e-mail, no, not so with
> KEH.
> Upon checking my items after arrival I immediately discovered a big (10 mm)
> scratch on the 2X converter. This was sold as an EX+ item. Makes me wonder
> how their bargain items are.
> Next surprise was that no caps at all were included, I know, my own fault, I
> should have read the fine print, but have any of you tried to locate caps
> for the 1.4X? (I've made my own out of one rear lens cap and one body cap).
>
> Others on this have remarked that B&H adds a quite large "administrative
> cost" on every overseas order regardless if you buy a focus screen or a
> 350/2.8, not very funny.
>
> I bet Paul is much more flexible regarding matters as these, since at least
> I can sense a committed guy of flesh and blood (commercial, yes, we all have
> to have bread), not just a big, money-making enterprise.
>
> I wouldn't hesitate in ordering from Paul in the future, should any need
> arise.
>
> Please let us all be friends.
>
> Ulf Westerberg
>
> < This message was delivered via the Olympus Mailing List >
> < For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
> < Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
|