John,
Same song, same verse. This is standard operating procedure for that store.
Don't walk, but run to the telephone and contact the Colorado State Attorney
General's Office and lodge a complaint.
Secondly, document ALL correspondence with CT and get names, dates, times,
who said what.
Thirdly, ask to see the results of their tests and the published specs of
this lens to prove that it is still within spec. Ask them to immediately
fax the tests to you and to the Attorney General's Office (you will have
gotten their fax number by now).
Forthly, NEVER, EVER, DO BUSINESS WITH THEM AGAIN! Don't even buy a lens
cap from them!
Fifthly, I hope you bought it with VISA/Mastercard. Call them and get them
involved. If they get enough compaints and hassles and returns from
customers they will cancel Camera Traders Account. Without credit card
sales they would quickly get in hard times. Hmm, Maybe this is why they try
so hard to get you to pay with cash/check???????
Ken N.
>I'm having a problem with a camera store. I bought a zoom lens from
>them, got it, and discovered the front barrel was loose. I sent it back,
>they said it was OK, that is was still within spec and took great
>pictures. They would either send it back or charge me a restocking fee.
>The len seemed quite out of spec to me, as the inner lens barrel could
>actually hit the outer barrel. Anyway, just wondering if anyone has had
>a similar problem and what they did? The store is Camera Traders in
>Englewood, Colorado. Thanks, John.
>
< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
|