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Re: [OM] Problems with Olympus America

Subject: Re: [OM] Problems with Olympus America
From: "George M. Anderson" <george@xxxxxxxxxxxxxxxxxx>
Date: Fri, 29 Oct 1999 10:40:38 -0700
Giles;

I'm glad you were able to get the handle.

Olympus America is not the most impressive organization I've ever dealt
with, that's for sure.  Pat MacFarlane is one of the best cust service
people I've ever dealt with though.  I've been meaning to call him about
this issue, as he said something like "they *better* have those parts"
when I first brought it up with him.  I don't know if he's got the
juice, but I'll give him a call. I always enjoy talking with him anyway.
Seems very honest.

George

Giles wrote:

SNIP
> Note:  Olympus America did not offer to acquire the part from Japan, just said
> it was no longer available.  When George told me all this I was quite 
> disconcerted
> that Olympus had got so bad as to no longer have parts for lenses which are 
> still
> available.  I began to be a bit suspicious of Oly America itself.
> 
SNIP

> 
> I now do not think it is Olympus Japan which is trying to kill off the OM 
> system,
> but rather it is Olympus America.
> 
> Giles
> 
> George M. Anderson wrote:
> 
> > Yeah, I know what you mean.  I called the accessories dept in NY/NJ 2
> > weeks ago to see if I could get the OEM lenscap for my new(used)180/2
> > (which will soon be on it's way, John).  Went something like this:
> > these interchangeable thingys!  After 5 minutes I finally find out Oly
> > has tossed all the OEM leather/zippered lens caps.  They do have a
> > 'usual' type of flat cap with the tabs ... for $60.
> >
>

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