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Re: [OM] Adorama purchase experience

Subject: Re: [OM] Adorama purchase experience
From: "Paul Farrar" <farrar@xxxxxxxxxxxx>
Date: Fri, 25 Feb 2000 11:50:33 -0600 (CST)
> 
> I figured more than one of the list would probably be interested in hearing 
> this, so I decided to post this message:
> 
> I recently purchased a lens from Adorama (not yet received).  Stating that I 
> had seen the lens on their website, I asked the salesman if the item was 
> still available.  When he said it was available, I said I wanted it.  Then he 
> asks ME what the price was!  Sensing an opportunity, I said I didn't have the 
> price in front of me and asked what he had.  Well, he quoted a higher price 
> than the website, and I quickly chimed in with the web price.  He didn't 
> hesitate to accept the price I said, and I wonder if I could have given him 
> any reasonable price and he would have accepted it.  I'm thinking about 
> calling and seeing they will sell the 250/2 for a few hundred dollars and 
> then saying I must have misread the website if I am corrected.
> 
> Seriously, is this common practice among mail order companies?  Can prices be 
> negotiated at large companies like Adorama, where the salespeople obviously 
> only take orders?
> 
> --p.j.

I have a two variations on this story.

1. I called Keh and asked about a lens. The salesman asked what price I had,
and I quoted their catalog price. He replied, "We've reduced the price," and
quoted me one $20 lower.

2. A long and innocent time past, I called Smile. The salesman asked about
price. I quoted their current ad copy. He angrily replied, "That's an old
price!" and hung up. I presume the highly specific nature of my request
made him think I was not bait-and-switch material and thus not worth his 
time.

Many companies do have Web specials that you have to ask for if you are not
ordering through the Web page.

Paul

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