My brother and I have running thing going about the manuals..I can call and
order, and always have it within 7-10 days. Invariably, if he orders it, it
comes not at all OR, as I shared with you last week, it took 18 months for an
OM-PC booklet. (and yes, the postmark was from the week before..) Now, when
he needs one, he always makes me call. I always get females on the other end,
and wondered if that had anything to do with the level of service for me..
Susan
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