People have tried to order parts from me without a parts list and it is
nothing but trouble. "I want a film rewinder button for my OM-1" They
will fax parts list to you that are 1-2 pages. More than that may be a
charge involved.
_________________________________
John Hermanson www.zuiko.com
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 For Free Olympus manuals,
please call 1-800-221-3000
_________________________________
----- Original Message -----
From: "--p.j." <johnsonpa@xxxxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Wednesday, April 17, 2002 12:31 AM
Subject: Re: [OM] Olympus Japan service/parts help
> > From the posts I've seen over the past couple of
> > months Oly America has absolutly no idea how to run
> > customer service and seems to screw things up
> > regularly and constantly.
>
> I wouldn't say you are entirely inaccurate. My take on the Oly parts
dept.
> is that they are accustomed to repair techs and other individuals who have
> extensive familiarity with the products and repair parts themselves. In
> other words, if you have part numbers you will get much better service and
> results. If you are trying to get a 'screw' that's about 1mm long and
came
> from somewhere around 'lens mount', you are not going to have much luck.
>
> I've been able to get parts for a BG2, T-28 Twin, Winder2, MD1, M.15V
> Control Pack, 28/2, 300/4.5, T-32, and probably a couple other things. If
I
> didn't have a parts diagram and knew the item would be difficult to
> describe, I explained my situation and asked them to fax me a copy of the
> parts diagram. Sometimes I have to ask a couple times to get the fax,
> though.
>
> just my $0.02,
> --p.j.
>
>
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