Hi Sam...I just returned from the executive office of the Macys in Newport
Beach CA having talked to the manager...After reading your email she was
very surprised at the customer service reply to your inquiry...Expect an
email from Paula that should solve your problem...Feel free to contact me if
I can help you in any other way...Marty
-----Original Message-----
From: Sam Shiell <sam.shiell@xxxxxxxxxxxxxxxxxx>
To: olympus@xxxxxxxxxxxxxxx <olympus@xxxxxxxxxxxxxxx>
Date: Friday, May 03, 2002 1:56 AM
Subject: [OM] Absolutely OT: Macys
>HI
>
>I need some advice from our American listees here that is about as far away
>from Olympus as I can think....
>
>This is it....On a visit to the States my brother-in-law bought some
clothes
>in Macys for my wife, but they are the wrong size. we've emailed Macys
>customer service, asking if we can post the stuff back to them for
>replacement (we have the receipt) but amazingly they are refusing, just
>quoting the company line that "goods must be taken back to the store for an
>exchange"... Is this "Good Customer Service" or what?
>
>Anyway, I'm about the write a letter to their CEO (can't find his email
>address anywhere), but can you guys recommend any other agencies I could
>involve or threaten them with if they stick their heels in. e.g. here in UK
>there are a couple of consumer rights programmes on the TV that'll take up
>the challenge
>
>Oly content... well, if my wife doesn't get this sorted out she'll be
>miserable and I'll feel too guilty to take some pictures for a few days.
>
>Cheers
>
>Sam
>
>
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