John,
You are outdoing yourself by responding to this complaint.
Their email was self-explanatory and bordering on astonishing.
Dick Allen
---- Original Message ----
From: omtech@xxxxxxxxx
To: olympus@xxxxxxxxxxxxxxx,
Subject: Re: [OM] Caution on John Hermanson
Date: Mon, 6 May 2002 07:36:16 -0400
>My warranty is very clear . Most repair warranties are 6 months.
>No repair
>shop I know (or have mentioned this request to) would allow a repair
>warranty to hang over their heads for THREE years (not 2). I might
>have
>even offered a courtesy repair up to one year, but waiting 3 years?
> It's a
>joke, right? Come on, guy. Thanks for taking this public.
>The "legality" here isn't an issue. It's a moral issue. There come
>a
>cutoff line where the customer no longer has the right to expect
>something
>for free. That cutoff line was 2 years ago. It's also funny that
>in this
>case the customer thought that the redo labor "didn't cost me
>anything".
>Sound like you don't run a business. I'm not responding to the
>customers
>email line by line, I've said plenty about it already, and I've been
>reasonable about it.
>_________________________________
>John Hermanson www.zuiko.com
>Camtech, Olympus Sales & Service since 1977
>21 South Lane, Huntington NY 11743-4714
>631-424-2121 For Free Olympus manuals,
>please call 1-800-221-3000
>_________________________________
>----- Original Message -----
>From: "Matt Haber & Jane Diamond" <solstice@xxxxxxx>
>To: <olympus@xxxxxxxxxxxxxxx>
>Sent: Saturday, May 04, 2002 12:51 AM
>Subject: [OM] Caution on John Hermanson
>
>
>> John has a long history of helpful information and a good
>reputation
>> on this list, so when my OM-1 stopped syncing properly, he
>> seemed a natural choice for a repair. After 4 or 5 months, and cash
>> about equal to the retail value of the camera, I had the camera
>> back, and used it on a commercial shoot. Big mistake. Still didn't
>> work. I let John know, and he agreed to fix what he didn't.
>Smarting
>> from a botched job, I waited a while (ok, more than two years),
>with
>> the OM-1 pretty unusable to me (as a studio shooter, all i use is
>> strobe). I finally decided to sell the body. I asked John to
>follow
>> through on the repair he'd not completed (I offered to pay for
>parts),
>> so that I could in good faith sell a fully working body.
>>
>> John refused. He said, in so many words, that he didn't legally
>have
>> to, so he wouldn't.
>>
>> The bottom line seems to be that John will take the time that he
>> wants to "fix" cameras, but won't allow a comparable time
>> multiplier for to follow through on failed repairs.
>>
>> -matt
>>
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>>
>>
>
>
>
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>
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