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Re: [OM] Caution on John Hermanson

Subject: Re: [OM] Caution on John Hermanson
From: "John Hermanson" <omtech@xxxxxxxxx>
Date: Mon, 6 May 2002 12:53:42 -0400
And the unfortunate side of NiMH  batteries is that they still don't make a
1/3A that would be needed to make up clusters for the nicad pack.
_________________________________
John Hermanson  www.zuiko.com
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 For Free Olympus manuals,
please call 1-800-221-3000
_________________________________
----- Original Message -----
From: "Tris Schuler" <tristanjohn@xxxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, May 04, 2002 1:40 AM
Subject: Re: [OM] Caution on John Hermanson


>
> >Not to be taking sides, but I sure hope you've tried to work with John on
> >this situation, since making this type of accusation in a public forum
> >could make you legally liable. I sell on e*bay and I give folks a fair
> >chance to examine the goods and return them if they want.  If someone
> >wants to return something, I take it back, but they had better get it
> >back to me within the week.  After waiting two years (!) you want him to
> >honor a repair? I think that's nuts, IMHO.
> >- Andrea
>
> I shouldn't take sides and won't. But to be fair, let me quickly relate
> another side of John and how he operates his business.
>
> The long and short of it is I had him overhaul a power pack for one of my
> motor drives, and while he had it I asked if he'd put NiMH batteries in
> there instead of NiCd's. He was reluctant to do so (in fact he used to run
> a short article on this issue on his site, and it's probably still there)
> but finally relented (I wanted to use this as a test--I've three other
> power packs with NiCd's in them) and sent me the reworked unit. All was
> well this summer in Spain for a coupe of shoots, but when I went to
> recharge this pack it wouldn't work. When I returned from vacation I sent
> it back to John and asked him to see what was wrong with it. He responded
> that one of the NiMH cells were bad.
>
> Bottom line is that he ate the cost of his mistake (to let me talk him
into
> using NiMH's instead of NiCd's) even though he could have easily charged
me
> for another repair job (in fact, I told him to do so if he thought that
was
> proper, but he sent it back to me gratis).
>
> Now, does that sound to anyone out there like a man who stops short of
> giving good service? To me it does not. I've no special interest here in
> either party but I must say my dealings with John have been cordial and
> happy, or at least from my end everything's okay. I know that within my
> experience the work he does is topnotch. I wouldn't be surprised if he's
> not perfect in some way, but then who is?
>
> I'd guess we could do a whole lot worse when it comes to OM repairs.
> Indeed, I have in the past. Haven't you?
>
> Tris
>
>
>




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