Olympus-OM
[Top] [All Lists]

RE: [OM] KEH drops the ball

Subject: RE: [OM] KEH drops the ball
From: "daniel" <danrich@xxxxxxxxxxxxx>
Date: Sun, 8 Jun 2003 15:52:00 -1000
There on it, hopefully it was just mismarked in the wrong box.
1-4 focus screen are hard to come by and a drag waiting again.
Dan

For all the equipment and accessories I've ordered, KEH has not been 
perfect . . . close to it . . . but their Customer Service Department is

excellent.  As a benchmark, B&H has been similar . . . not completely 
perfect either, but excellent on the Customer Service Department.  My 
experience has been very positive in dealing with both of them.  Unlike 
many others in the business, they have always given me the impression
they 
place high value on customers for repeat business.

Last dealing with KEH Customer Service included a discussion of exchange

options.  KEH didn't want me in a position of being short of necessary 
equipment if I needed it in a hurry and it's something they mentioned 
without me asking.

Please remember that for all the rip-off dealers (some in NYC advertise
in 
major photo mags; see Photo.net Neighbor-to-Neighbor dealer page), there

are many, many more buyers who attempt to take advantage of a business's

customer good-will to rip them off (John H.'s recent experience comes to
mind).

You won't know the answer to your question until you call them; give 'em
a 
chance to make good.

-- John

At 05:49 PM 6/6/03, you wrote:
>Way to go KEH for sending me a #13 focus screen when I ordered# 4
>Think they would have ck it before sending it out? (Idiots!)
>Let's see if they try turning the table on me next and say I just
switch
>it after taking out my #13 screen. (That's right I'm old a skeptical)
>Dan


< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >


< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >


<Prev in Thread] Current Thread [Next in Thread>
Sponsored by Tako
Impressum | Datenschutz