>From: Gregg Iverson <golftooter@xxxxxxxxxxxx>
>
>Do you remember the Apple 2 GS? I remember conversations with other owners
>of Apples that sounded much like some of the ones we have when complaining
>about how little Olympus cares about our system. Apple always promised to
>support us, but never delivered
Yea, I hear you. Remember the Apple III? Neither does anyone else! How about
the Lisa?
(Actually, Lisa had an upgrade path to MacOS. My Dad's first computer -- which
I got for him -- was a Lisa with special ROMs to run MacOS software.)
I think in the early days, when Apple was the market leader, they had somewhat
of a Microsoft attitude about their customers. Now that they are a minority
player, they take much better care.
Perhaps this is a universal truth: if you're a bona-fide monopoly, you don't
need to care about your customers at all; if you're merely #1 with some
far-flung competitors, you don't need to care much; if you're #2 or less, you
need to care a lot, and if you're a bit player, you need to build a fanatic
following just to survive.
I guess that's why I like underdogs -- they generally need me as much as I need
them. I think if Apple were in Microsoft's shoes, they would not be nearly as
responsive as they are as a bit player.
Now if Olympus would only follow that pattern...
--
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