FWIW, he claims it's "policy" and that he doesn't have any choice. If true,
his supervisor knows.
What Bill says is also true - many people making management decisions don't
have a clue as they get almost no direct experience and feedback from
customers. Honest, polite and informative customer feedback is one of the
most valuable things you can get if you are providing goods or services.
Andrew
> Date: Wed, 12 Nov 2003 15:06:04 -0800
> From: Winsor Crosby <wincros@xxxxxxxxxxx>
>
> Things being what they are, the guy making the sale is evaluated by a
> supervisor who probably loves the feedback numbers to get something
> concrete to say about the guy in his annual and promotional
> evaluations. On the flip side, his supervisor would probably also love
> to know that he is blocking customers who give negative feedback.
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