Thanks Bill, Tris, Tom, and Skip:
I'm looking into the support network online for extra info and I'll be
calling Polaroid next. What is disturbing to me is that there is an
official question space on the Polaroid website that is actually a
black hole. You can ask all you like, there is no answer.
Worse, they just posted that the SprintScan would not work with Mac OS
X 10.3 but done so in such vague terms that it is nearly meaningless
(Yup, I use a Mac).
I value the scanner as it does have a reputation for extracting a lot
of information from 35mm film and it is otherwise in like new
condition. I also read it did a nice job with black and white
emulsions, which to me is very interesting. So when I finally sign up
for my first photo class and something acceptable comes out of a roll,
I do wish to be able to post a few scans for critiques!
Regards from Texas,
Phil
PS - apologies to the moderator as I have again sent a reply from the
wrong account. This one should be right, though.
+++
>1. File objective complaint re lack of support with FTC.gov. This
>will get the vendor's attention. 2. If charged to a credit card,
>call the 800 number on the back and ask for their help in dealing
>with the vendor. Request they do a refund. Even if late, they want
>to keep their customers.
+++
>
>Possible solution: First, I'd leave a note on the Film Scanners list
>for openers. Lots of bright people there with loads of experience.
>You might also contact Tom Scales, a member on this list, as at one
>time he tested the 400 (and perhaps the 4000+) so might have a leads
>or two with re to end-user support.
>
>For Film Scanners go here: http://www.halftone.co.uk/ That's the
>URL for Tony Sleep's site. He runs the FS list and is himself yet
>another good person to ask re this business.
>
>Tom Scales can be reached at: tscales@xxxxxxxxxxxxxx
>
>Sorry to hear you're being shafted, Phil. Don't like that at all.
+++
>Wish I could help, but I don't have any Polaroid info either. It's
>been 2-3 years since I had any contact and my contact is long gone.
>
>Tom
+++
>Did you call Polaroid directly?
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