He might like to check the provisions of the various bits of
legislation that make up the Sale of Goods Act. The Small Claims
Court is very useful for pursuing retailers like that. I managed to
get my promised refund from a mobile phone company by mentioning the
Unfair Terms Act and the Small Claims Court, after a little advice
from the Office of Fair Trading.
Chris
~~ >-)-
C M I Barker
Cambridgeshire, Great Britain.
+44 (0)7092 251126
www.threeshoes.co.uk
homepage.mac.com/zuiko
On 9 Aug 2005, at 15:04, Philip Pemberton wrote:
> I know someone who made the mistake of buying a mobile phone from a
> Dixons
> Group company (The Link IIRC). Plugs it in to charge, the charger
> catches
> fire. Goes back, "Sorry Sir, we'll have to send it off for repair,
> we're not
> allowed to give you a new power supply". He agrees (stupid prat!)
> and gets
> his phone back a month later. With a shattered display panel.
> It took FOUR MONTHS for them to more-or-less sort the thing out -
> now he's
> got a phone that takes ten attempts (or more) to send a text
> message, drops
> calls randomly and occasionally crashes for no reason. I think he's
> given up
> trying to get it sorted out...
>
> I guess most of their profit comes from treating customers like
> crap. Save
> money on customer "service", just make sure the sales guys are nice
> and
> cheerful. When the money has changed hands, disown disown disown.
>
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