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[OM] Re: OT: How much should I refund this eBay buyer?

Subject: [OM] Re: OT: How much should I refund this eBay buyer?
From: "Bruce Nolting" <bruce@xxxxxxxxxxxx>
Date: Fri, 26 Aug 2005 20:26:04 -0600
I think you're being more than reasonable, I certainly wouldn't return
any more than that.

Bruce

> -----Original Message-----
> From: olympus-owner@xxxxxxxxxx 
> [mailto:olympus-owner@xxxxxxxxxx] On Behalf Of Gary Teller
> Sent: Friday, August 26, 2005 5:25 PM
> To: olympus@xxxxxxxxxx
> Subject: [OM] OT: How much should I refund this eBay buyer?
> 
> 
> I'd appreciate hearing/reading some opinions on whether or 
> not you think my 
> proposed refund offer is fair.  Here's the basic facts.  Let 
> me state at 
> the beginning that all correspondence has been friendly or 
> civil-no anger 
> or threats.  Nor has feedback been left by either of us.
> 
> 6/11/05 Auction for Olympus 35 RC and Vivitar 100 flash ended 
> with winning 
> bidder in France.  Auction was clearly marked AS IS and not 
> subject to my 
> return policy.  Sold AS IS because of disclosed scratches on 
> lens.  Otherwise in excellent working condition.
> 
> 6/12/05  I sent an invoice to the winner
> 
> 6/13/05  Received notice of payment from PayPal
> 
> 6/13/05  Received an e mail from winner telling me payment 
> made and that he 
> is leaving France at the end of the week and would appreciate 
> my sending 
> camera asap.
> 
> 6/13/05  Shipped camera and flash via insured Airmail Parcel 
> Post. Terms of 
> auction say foreign shipments go either by Air Letter Post without 
> insurance or Air Parcel Post with insurance.  Buyer chose the 
> Parcel Post 
> option.  I e mailed buyer same day notifying that shipment 
> made and that US 
> Postal Service estimates transit time of 4-10 days.
> 
> 6/21/05 Received e email from buyer asking for tracking 
> number and telling 
> me he leaves for Venezuela in three days and wants to be sure 
> he will have 
> the camera before then.  I replied same day and told him 
> tracking numbers 
> are not issued for this type of shipment.  I also noted that 
> the cost for 
> sending a traceable package is prohibitive for most buyers.
> 
> 7/24/05 Received the following e mail from buyer:
> 
> I am back from Venezuela.....without the camera. It
> arrived after my departure. At my return, I went to
> the post office and they said the camera was back to
> the sender in USA, so to you.
> 
> Given that I have found an alternative to be able to
> take pictures in Venezuela, I do not need the Olympus
> anymore as you can imagine. So I do not want you to
> send it again to me, I would prefer you to pay me back
> the amount I paid to you in June.
> 
> Sorry for this but the shipment has been too long.
> 
> Thanks in advance for your understanding and for the 
> confirmation you agree.
> 
> 7/24/05 I sent the following reply:
> 
> I'm sorry to learn the camera did not arrive before your departure to 
> Venezuela.  As I mentioned in a previous e mail, the U.S. 
> Postal Service 
> does not guarantee a specific transit time for packages 
> mailed to other 
> countries.  It is unfortunate that I was not made aware of 
> your pending 
> departure until after you won the auction.
> 
> I am puzzled why your Postal Service returned the package.  
> Do you not have 
> in France a provision to have the postal authorities hold 
> your mail until 
> your return?
> 
> As of today, July 25, the camera has not yet been returned to 
> me.  As you 
> know from the terms of the auction, the camera was sold "AS 
> IS" and not 
> subject to my normal return policy.  However, I will offer 
> you some form of 
> refund adjustment. But, I would like to receive and inspect 
> the camera 
> before advising you of my refund offer.
> 
> I hope this meets with your approval for the time being.  I 
> will notify you 
> immediately upon my receipt of the camera.
> 
> After 7/24 we exchanged a short series of e mails the gist of 
> which was my 
> telling the buyer that the camera has not yet been received 
> and the buyer 
> telling me his post office advised him the camera was 
> returned by surface mail.
> 
> Today, 8/26/05, the camera finally came home.  Everything 
> looks ok-I don't 
> think the package was ever opened by Customs/Postal folks there or 
> here.  The buyer paid $51.00 plus $22.60 postage/insurance 
> for a total of 
> $73.60.  My eBay and PayPal fees totalled $5.55. I didn't have to pay 
> return postage.
> 
> Given that this was an AS IS sale and the fact that I wasn't 
> made aware 
> upfront that there was a time limit for the buyer to receive 
> the package, 
> my inclination is to subtract the fees and postage/insurance 
> from the total 
> amount the buyer paid and offer him a refund of $45.45.
> 
> So what do y'all think?  Am I being fair and reasonable?  
> Sorry for the 
> long winded post.
> 
> Gary
> 
> 
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