IMO, Dell has been coasting for a long time on a reputation they
earned many years ago. Why so many large companies continue to buy
from them is a mystery to me. The company for which I work still
does, but overorders to compensate for the DOAs or units that fail on
installation or shortly after arrival.
On of our chief IT guys says the workstations are still OK but the
compenents used in the regular desktop stuff continues to decline in
quality. Between that and poor customer service I certainly wouldn't
hand over any of my hard earned $$ to them. See this link for details
of customer experiences:
http://www.resellerratings.com/seller1867.html
They seem better for finished goods from other companies but if their
name is on it, be careful.
FWIW/ScottGee1
On 11/5/05, Jeffrey Keller <jrk_om@xxxxxxxxxxx> wrote:
>
> I think Dell has been having problems with their public relations and is
> trying to fix the situation. I ordered a computer and monitor from them.
> After two days they sent me an email that they were going to miss their
> original ship date and that I could cancel the order. A couple days later
> the web tracking showed that it had been shipped it and it appears to have
> been received (I'm traveling so can't really verify it). I hope they've
> straightened out their customer support. I would bet Dell's E500 offer will
> be repeated with a slightly different twist. I get weekly offers from them
> to buy a computer. The offers expire in two days.
>
> -jeff
>
> >From: Ali <oly-zooko@xxxxxxxxxxxxx>
> >
> >They sent a $50.00 off coupon already. I wonder if they are re-thinking
> >the pricing that they had when I made the purchase! 8-)) They seem to be
> >pushing the word "CANCEL" at me quite a bit!!
> >
>
>
>
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