The last company I worked for had a corporate contract with Dell and I
absolutely detested dealing with the company but couldn't do much about
it. Their favorite trick was to install and bill for more expensive
options than you had ordered. They would count on you being in a tight
spot timewise and that you would pay the extra rather than suffering the
delay of returning the machine for exchange.
Chuck Norcutt
ScottGee1 wrote:
> IMO, Dell has been coasting for a long time on a reputation they
> earned many years ago. Why so many large companies continue to buy
> from them is a mystery to me. The company for which I work still
> does, but overorders to compensate for the DOAs or units that fail on
> installation or shortly after arrival.
>
> On of our chief IT guys says the workstations are still OK but the
> compenents used in the regular desktop stuff continues to decline in
> quality. Between that and poor customer service I certainly wouldn't
> hand over any of my hard earned $$ to them. See this link for details
> of customer experiences:
>
> http://www.resellerratings.com/seller1867.html
>
> They seem better for finished goods from other companies but if their
> name is on it, be careful.
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