And Dell went from first to last in customer support (in one year) by
outsourcing service reps to somewhere like Bangladesh. I believe they are
un-outsourcing at the moment ;-)
John Hermanson
Camtech Photo Services, Inc.
21 South Lane, Huntington, NY 11743
631-424-2121 | omtech@xxxxxxxxx
www.zuiko.com
Factory Trained OM Service since 1977
__________________________________
----- Original Message -----
From: "Chuck Norcutt" <chucknorcutt@xxxxxxxxxxx>
To: <olympus@xxxxxxxxxx>
Sent: Sunday, November 06, 2005 8:26 AM
Subject: [OM] Re: E-500 shipment delayed!!
> The last company I worked for had a corporate contract with Dell and I
> absolutely detested dealing with the company but couldn't do much about
> it. Their favorite trick was to install and bill for more expensive
> options than you had ordered. They would count on you being in a tight
> spot timewise and that you would pay the extra rather than suffering the
> delay of returning the machine for exchange.
>
> Chuck Norcutt
>
> ScottGee1 wrote:
>
>> IMO, Dell has been coasting for a long time on a reputation they
>> earned many years ago. Why so many large companies continue to buy
>> from them is a mystery to me. The company for which I work still
>> does, but overorders to compensate for the DOAs or units that fail on
>> installation or shortly after arrival.
>>
>> On of our chief IT guys says the workstations are still OK but the
>> compenents used in the regular desktop stuff continues to decline in
>> quality. Between that and poor customer service I certainly wouldn't
>> hand over any of my hard earned $$ to them. See this link for details
>> of customer experiences:
>>
>> http://www.resellerratings.com/seller1867.html
>>
>> They seem better for finished goods from other companies but if their
>> name is on it, be careful.
>
>
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