Strange... After owning 4 consecutive Dell's I seem to find myself
typing on a Toshiba laptop... I wonder why? :-)
Bruce
> -----Original Message-----
> From: olympus-owner@xxxxxxxxxx
> [mailto:olympus-owner@xxxxxxxxxx] On Behalf Of ScottGee1
> Sent: Monday, November 07, 2005 7:08 AM
> To: olympus@xxxxxxxxxx
> Subject: [OM] Re: E-500 shipment delayed!!
>
>
>
> From what I've read, Dell moved support for major corporate
> customers back to the U.S. after a number of those customers
> threatened to take their business elsewhere.
>
> The "offshore support" an issue and that can be debated endlessly.
> The primary issue for me is competence and in my brief
> exposure to Dell support, all they did was, literally, read
> the manual to me after I went through all kinds of gyrations
> to contact them. No analysis, no insight, no help. Oh, and
> guess what Dell? No computer purchases from me.
>
> FWIW/ScottGee1
>
>
> On 11/7/05, John Hermanson <omtech@xxxxxxxxx> wrote:
> >
> > And Dell went from first to last in customer support (in
> one year) by
> > outsourcing service reps to somewhere like Bangladesh. I
> believe they
> > are un-outsourcing at the moment ;-)
> >
> > John Hermanson
> > Camtech Photo Services, Inc.
> > 21 South Lane, Huntington, NY 11743
> > 631-424-2121 | omtech@xxxxxxxxx
> > www.zuiko.com
> > Factory Trained OM Service since 1977
> > __________________________________
> > ----- Original Message -----
> > From: "Chuck Norcutt" <chucknorcutt@xxxxxxxxxxx>
> > To: <olympus@xxxxxxxxxx>
> > Sent: Sunday, November 06, 2005 8:26 AM
> > Subject: [OM] Re: E-500 shipment delayed!!
> >
> >
> > > The last company I worked for had a corporate contract
> with Dell and
> > > I absolutely detested dealing with the company but
> couldn't do much
> > > about it. Their favorite trick was to install and bill for more
> > > expensive options than you had ordered. They would count on you
> > > being in a tight spot timewise and that you would pay the extra
> > > rather than suffering the delay of returning the machine for
> > > exchange.
> > >
> > > Chuck Norcutt
> > >
> > > ScottGee1 wrote:
> > >
> > >> IMO, Dell has been coasting for a long time on a reputation they
> > >> earned many years ago. Why so many large companies
> continue to buy
> > >> from them is a mystery to me. The company for which I
> work still
> > >> does, but overorders to compensate for the DOAs or units
> that fail
> > >> on installation or shortly after arrival.
> > >>
> > >> On of our chief IT guys says the workstations are still
> OK but the
> > >> compenents used in the regular desktop stuff continues
> to decline
> > >> in quality. Between that and poor customer service I certainly
> > >> wouldn't hand over any of my hard earned $$ to them.
> See this link
> > >> for details of customer experiences:
> > >>
> > >> http://www.resellerratings.com/seller1867.html
> > >>
> > >> They seem better for finished goods from other companies but if
> > >> their name is on it, be careful.
> > >
> > >
> >
> >
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