[OM] Re: Quiet, quiet, quiet

[Chuck Norcutt]

10 years I think.  I just had an opportunity to check that out when I 
lost the key to my 30 year old Sears Craftsman 10" radial arm saw... or 
rather the movers lost it.

Since I was close to the local Sears store at the time I thought about 
trying to replace it I dropped in and talked to the senior tools rep. 
She said there was no hope.  She told me Sears keeps parts data and 
diagrams on file for 10 years.  She said if I was to call or go on line 
there would be no data on the model number to even look up what the part 
number was.

I tried anyhow.  True, there was no full list of parts but they did 
recognize the model number and did have a key.  Interestingly, it also 
told me about a many, many years ago safety recall that I was never 
aware of.  A check with the actual manufacturer (Emerson Electric) 
showed no parts for the recall available anymore but they offered me 
$100 if I'd disable the saw and send them some key parts to verify it. 
I chose to keep using the saw and ordered a $5 key with a $7 (ouch) 
shipping charge.

Chuck Norcutt

ScottGee1 wrote:
> This raises a question I keep forgetting to ask.
> 
> Are companies in the U.S. legally bound to offer parts and/or service
> for products for specified periods of time?  Or is that an old spouses
> tale (to be PC)?
> 
> ScottGee1
> 
> On 3/9/07, John Hermanson <omtech1@xxxxxxxxxxx> wrote:
>> Speaking of the original E series.  Olympus recently discontinued repair
>> services on the E-10 & E-100RS. They still do the E-20 though.
>>
>> ___________________________________
>> John Hermanson
> 
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