David
Thanks for your advice. It was in 2 separate communications. There
was an early notification of the damage (within a week or so), but he
has only just "rejected" the computer and asked for a refund. The
initial exchange of emails ended with my son's giving him information
about the claims procedure with Royal Mail; which information seemed
to satisfy him for the intervening period.
It was an eBay transaction. It might have been coincidental, but the
initial photo of the damage showed the computer resting on a concrete
surface ...
Chris
On 22 Feb 2008, at 10:28, David Bell wrote:
> You said the buyer advised of the damage and has only now asked for
> refund.
> Was this two separate communications?
>
> How did the sale come about? Did your son advertise? I assume this
> was not
> an e-bay transaction. Was there a written contract of sale? How was
> it paid
> for? Was there an exchange of e-mails which could be included in the
> missives of negotiating the contract?
>
> Don't think these cases are clear cut however the delay in advising
> your son
> that the goods were damaged is in my view unreasonably long. Is the
> cost to
> put right the damage within the £150 limit, in which case it may be
> simplest
> to get a claim in and put the damage right?
==============================================
List usage info: http://www.zuikoholic.com
List nannies: olympusadmin@xxxxxxxxxx
==============================================
|