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[OM] Re: Nathan's PAD 26/10/2008: my kingdom

Subject: [OM] Re: Nathan's PAD 26/10/2008: my kingdom
From: "Wiliam Wagenaar" <wiliam@xxxxxxxxx>
Date: Wed, 5 Nov 2008 20:38:11 +0100
That sure is enough to make any support staff sweat!

Good find!



> -----Oorspronkelijk bericht-----
> Van: olympus-owner@xxxxxxxxxx 
> [mailto:olympus-owner@xxxxxxxxxx] Namens Chuck Norcutt
> Verzonden: woensdag 5 november 2008 19:51
> Aan: olympus@xxxxxxxxxx
> Onderwerp: [OM] Re: Nathan's PAD 26/10/2008: my kingdom
> 
> 
> Reminds me of a baffling case I had about 1980.  Back then I was the 
> software support manager for a large scale mainframe 
> timesharing complex 
> with three CPUs occupying a 12,000 square foot machine room 
> chock full 
> of disks, printers, tapes and other equipment.  One day one 
> of the CPUs 
> just froze up and required a reboot... something you just aren't 
> supposed to do with main frames and especially a time sharing complex 
> with many hundreds of terminals attached.  It tends to tick off the 
> users.  But damned if it didn't happen again in a day or two. 
>  And then, 
> over the next couple of weeks, it happened several more times.  Not 
> every day but enough to be very disconcerting.  But it 
> finally happened 
> enough that we were able to notice that it always happened 
> between 5:30 
> and 6:00.
> 
> To make a long story short we finally figured out that the 
> failure was 
> tied to the incremental backup cycle which normally began at 
> about 6:00. 
>   The tape operator would wheel a shopping basket sized cart 
> of magnetic 
> tapes past that CPU every night as he began to prepare for the 6:00 
> backup.  If he happened to come close enough to the CPU a 
> giant static 
> spark would leap from the front of the cart (out of his view) to the 
> cover and frame of the afflicted CPU.  Not a good thing but 
> normally not 
> harmful if the CPU was properly grounded.  But it wasn't grounded and 
> the big static spark would kill it instantly.  As it turned 
> out the CPU 
> had been serviced recently and the servicing engineer had 
> forgotten to 
> reattach the frame ground strap after removing it during the 
> servicing.
> 
> Sometimes it takes some good luck as well as good detective work to 
> ferret out the source of a problem.
> 
> Chuck Norcutt
> 
> 
> 
> Ken Norton wrote:
> >  >At least until the cat decides to go and sit on the
> >> keyboard. The laptop gets very unstable by then ;-)
> > 
> > 
> > 
> > Years ago, I worked software technical support. These were the days 
> > before the x386 processor and most PCs were less than 
> stable in a high 
> > RF or static environment.  We provided scheduling/billing software 
> > systems to radio stations.
> > 
> > One day, I got a phone call and was told that the computer 
> just went 
> > nuts and there was gibberish typed on the screen.  Another day she 
> > called and the printer started printing reports all on its 
> own.  Later 
> > on, she calls back and the computer has more gibberish typed on the 
> > screen.  On it goes for three weeks.
> > 
> > This was, of course, a classic example of RF Interference wrecking 
> > havoc with the computer.  I had seen this happen dozens of 
> times and 
> > the symptoms were nearly identical.  Within the industry, 
> we just call 
> > it "RF".
> > 
> > We tried everything to recreate the problem, to no avail.  
> I had the 
> > station engineer do various things, had him check grounding and 
> > shielding, etc.  We even took the station off the air!  (He 
> insisted 
> > that they didn't actually broadcast from that location, but 
> from five 
> > miles away--which was technically correct, but a TV station did 
> > broadcast from a tower not 600 feet away).
> > 
> > I was absolutely insistant that it was RF Interference, and 
> the chief 
> > Engineer was equally insistant that it wasn't.
> > 
> > This went every day, at various times of day, for almost 
> three weeks.
> > 
> > Then one day I get the call.  "Ken, you are absolutely correct.  It 
> > was RF. RF the cat!"  The radio station had this stray cat that the 
> > DJs had fed and it never left.  It became the station cat.  
> They named 
> > it "RF".
> > 
> > Well, it was wintertime in Michigan and the cat sought out 
> a warm spot 
> > to sleep.  The perfect location was on top of the computer 
> monitor.  
> > It was actually quite hilarious as the cat would get statically 
> > charged and the hair would poof out like a sea urchin.  (I saw this 
> > happen with a Himalayan one time and that cat became the size of a 
> > rather large dog!)
> > 
> > The lady running the computer had a horseshoe shaped desk where her 
> > computer was on one side, the typewriter and telephone were on the 
> > other.  The telephone would ring, she'd turn around and 
> answer it.  It 
> > would be an agency phoning in an order, so she'd load up the order 
> > form in the typewriter and work away.  A minute later, the computer 
> > behind her started beeping, printing or doing something 
> else.  RF the 
> > cat would wake up, stretch, jump down off the monitor ONTO THE 
> > KEYBOARD and then onto the floor, exiting the room before she was 
> > aware of what had happened.
> > 
> > It is amazing how you can be 100%, yet 100% wrong.
> > 
> > AG
> > 
> > 
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