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[OM] Olympus customer support (was Re: Viewer 2 download link (Windows/M

Subject: [OM] Olympus customer support (was Re: Viewer 2 download link (Windows/Mac))
From: Michael Hobart <mhobart@xxxxxxx>
Date: Tue, 18 May 2010 11:11:51 -0600
Ian

The number of cameras Olympus has produced in the E-series is not so large that 
it would have been difficult to include the update feature in the new software 
(it doesn't work in the Olympus Camera Updater utility either).   The update 
feature works fine in both Studio 2 and Master 2.   So it is just a decision to 
not include it and in my opinion a stupid decision.

By the way, when I was checking in Studio 2, I found that there HAD been a body 
firmware update that I had missed (!!!).  So I did that without any problems 
using Studio 2.  That's an accidental example of why they should not have 
included the E-1 in the list of supported cameras.   After all, they ALREADY 
know how to do the updates :-)  The update feature would also be needed for 
someone buying or receiving an older camera.   The E-1 is built like a tank and 
mine continues to work just fine.

What other older E-System models are no longer supported?

On a related point, I do have to give kudos to Olympus as when they came out 
with Studio 2 they provided a free upgrade to owners of Studio 1 :-)

Cheers,
Mike Hobart
On Tuesday, May18, 2010, at 2:18 AM, olympus-request@xxxxxxxxxxxxxxxxx wrote:

> 
> 
> From: "Ian Manners" <oice500@xxxxxxxxxx>
> Date: May 17, 2010 9:39:27 AM MDT
> To: "Olympus Camera Discussion" <olympus@xxxxxxxxxxxxxxxxx>
> Subject: Re: [OM] Viewer 2 download link (Windows/Mac)
> Reply-To: Olympus Camera Discussion <olympus@xxxxxxxxxxxxxxxxx>
> 
> 
> Hi Michael,
> 
>> I have discovered that Viewer 2 will not do camera updates for the E-1 (it 
>> states that the camera is 
> unsupported).  I don't think that it is likely there will be further updates 
> for the body, but there may be lens 
> updates.  I have sent a message to Olympus about this bug.
> 
> It's not a bug, its a feature as the E1 is to old so is unsupported.
> 
> Only 'Olympus Viewer' supported the E1, I know that Olympus Master 2 didnt.
> 
> Cheers
> Ian Manners
> 
> Human beings, who are almost unique in having the ability to learn from the 
> experience of others, are also remarkable for their apparent disinclination 
> to do so. --Douglas Adams
> 

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