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[OM] [OT] Canon 5D quickly repaired

Subject: [OM] [OT] Canon 5D quickly repaired
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Sat, 26 Jun 2010 15:12:41 -0400
I'm glad that whomever mentioned the 5D mirror repair brought it up.  I 
had known about it for a long time but, in reading Canon's announcement 
it seemed very clear to me that it wouldn't be repaired unless the 
mirror had actually fallen off.  I think it was JH who expressed some 
indignation with Canon should that actually be the case.

So I emailed Canon and got a very quick and apologetic response saying, 
we're very sorry to cause you a problem and sure, we'll be happy to do a 
"preemptive fix" and will send you a repair form and UPS shipping label. 
  I sent the camera off via UPS late Tuesday afternoon expecting it 
wouldn't be back terribly soon.  Canon had promised 7-10 business days 
for turnaround.  But I've already received a reply this morning that the 
repair is done and the camera was shipped back via FedEx yesterday. 
Then I got a call from FedEx a short time later telling me to expect the 
camera on Monday before 3pm and that I needed to be home to sign for it.

ps:  Don't do as I did.  I forget to remove one of my 8GB SanDisk Ultra 
III CF cards when stripping the camera of "accessories".  I only 
realized it later when I noticed that the last set of images I had shot 
(at a Cayuga Lake winery) had not yet been downloaded and the card was 
clearly missing.  An email message to Canon said they'd made a note of 
it and would be sure it was returned.

pps: The winery is the Sheldrake Point winery.  Recommended in the
      event that you're traipsing the Finger Lakes wine trail.  We
      brought home a very pleasant Merlot and 3 different dry whites.
      <http://www.sheldrakepoint.com/>

Chuck Norcutt
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