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Re: [OM] Fotodiox flops [was OM to EOS adapter]

Subject: Re: [OM] Fotodiox flops [was OM to EOS adapter]
From: John Hermanson <omtech1@xxxxxxxxxxx>
Date: Wed, 27 Apr 2011 09:10:10 -0400
Ouch, that has got to be frustrating and a sure way to lose a customer 
forever.

___________________________________
John Hermanson  |   CPS, Inc.
21 South Ln., Huntington NY 11743
631-424-2121  |  www.zuiko.com
Olympus OM Service since 1977
Gallery: www.zuiko.com/album/index.html

On 4/27/2011 5:24 AM, Moose wrote:
> Well, after several weeks, Fotodiox has their gear back and I have my money 
> back. It was a long, slightly dark journey.
> Bad gear and sloppy customer service was what I experienced. Pleasant enough, 
> but didn't deliver on promises and engaged
> in sloppy thinking that I had to carefully correct.
>
> It may be that those who buy their pro gear have better experiences. Guess 
> who won't ever be doing that? The whole
> sordid story is below, in case any Fotodiox fan doesn't believe. 
> Unfortunately, all top posted, so it starts at the bottom.
>
> I now have a Nikon to EOS adapter from another seller. It has a similar 
> problem, but just different enough that I'll be
> able to correct it with Dremel and/or file.
>
> Moose
>
> ______________________________________________________________________________________________
> From: The Moose [mailto:dreammoose@xxxxxxxxx]
> Sent: Monday, April 18, 2011 1:22 PM
> To: lillian@xxxxxxxxxxxx
> Subject: Re: Fotodiox Return Label
>
> Hi Lillian,
>
> We're getting closer to resolving the problems with this transaction. However:
>
> 1. There is actually no return label attached to your email.
>
> 2. You've done the math wrong.
>
> My original payment for the two items was $28.42.
>
> Fotodiox "refunded" $2.41 to pay me for return shipping of both items. So I 
> had still paid $28.42, and you folks had the
> items.
>
> Fotodiox sent me a second Nikon to EOS adapter, which fit worse than the 
> first one.
>
> You are now refunding my purchase price, keeping the camera sleeve and having 
> me return the second adapter.
>
> So - You owed me $28.42.
>
> You refunded  $26.01, leaving a balance due me of $2.41.
>
> As there was no return label attached to your email, I don't know if it is to 
> be prepaid.
>
> If the label is prepaid, you still owe me $2.41
>
> If the label is not prepaid, you owe me return postage of $1.71, plus $2.41, 
> for a total of $4.12. (And at today's gas
> prices, should add a dollar for gas to the Post Office.)
>
> Thanks,
>       Moose
>
> From: Lillian<lillian@xxxxxxxxxxxx>
> To: dreammoose@xxxxxxxxx
> Sent: Mon, April 18, 2011 8:21:41 AM
> Subject: Fotodiox Return Label
>
> Refund has been processed. Please use the attached return label to return 
> your ebay purchase.
>
> Sincerely,
>
> Lillian
>
> Fotodiox, Inc.
>
> lillian@xxxxxxxxxxx
>
> Dear dreammoose,
>
> Hello,
> Your replacement item was shipped on Monday of this week. Your refund for 
> $2.41 will be processed, and you should
> receive an email confirming that once the refund occurs.
> Regards,
> Fotodiox
>
> - fotodiox_gear
>
> Click "respond" to reply through Messages, or go to your email to reply
> Respond
>
> From: dreammoose
> To: fotodiox_gear
> Subject: Re: Other: dreammoose sent a message about Fotodiox Nikon F Lens to 
> Canon EOS EF Mount Adapter (R) #390087416925
> Sent Date: Apr-11-11 20:41:38 PDT
>
> Dear fotodiox_gear,
>
> Hi folks,
>
> I mailed this to you on 3/24, USPS First Class mail, as you asked. I couldn't 
> enclose the receipt from the PO, as the
> package was already sealed. The amount should be right there on the package. 
> IF not, I can send an image of it.
>
> However, it's been over two weeks, and I haven't heard anything from you 
> about the two improperly fitting items. Did you
> receive them? What's happening with replacing them with properly fitting 
> items?
>
> If correct replacements aren't possible, I'd be happy with a refund for 
> either or both. I'm particularly eager for the
> Nikon F to EOS mount adapter. Spring has sprung, shooting season is here and 
> I want to compare some lenses.
>
> I'd really appreciate an update.
>
> Thanks,
> Moose
>
> - dreammoose
>
> From: fotodiox_gear
> To: dreammoose
> Subject: Re: Other: dreammoose sent a message about Fotodiox Nikon F Lens to 
> Canon EOS EF Mount Adapter (R) #390087416925
> Sent Date: Mar-22-11 13:59:30 PDT
>
> Dear dreammoose,
>
> We can refund return shipping cost. First Class is fine. Include postage 
> receipt.
>
> Regards,
> Fotodiox, Inc.
>
> - fotodiox_gear
>
>
> From: dreammoose
> To: fotodiox_gear
> Subject: Re: Other: dreammoose sent a message about Fotodiox Nikon F Lens to 
> Canon EOS EF Mount Adapter (R) #390087416925
> Sent Date: Mar-21-11 13:28:19 PDT
>
> Dear fotodiox_gear,
>
> Jeff ? Customer Service
> Fotodiox Inc.
> 91 Noll St.
> Waukegan, IL 60085-3030
>
> Re: Fotodiox Nikon F Lens to Canon EOS EF Mount Adapter (R) #390087416925
> neoprene Zoom Camera Cover Sleeve for Canon 5D,Mark II (390087609740)
> Hi Jeff,
>
> As you asked when we talked Friday afternoon, I am returning these items.
>
> As to the Nikon to EOS adapter:
>
> You said you had just discovered that your most recent batch of these 
> adapters were variable; some would fit the AIS
> Nikkor lenses properly so the aperture ring moves freely, without binding 
> against the adapter, some not. You said you
> would find one that fits properly and send it back to me.
>
> As to the neoprene sleeve:
>
> I told you that the one I received is much too small for the 5D(II), but 
> there are no size markings on either the item
> itself or the plastic bag it was packed in.You said to send it back, so you 
> could check the size.
>
> You noted that the medium size fits a Nikon D700, and should fit the 5D. A 
> check on-line shows the D700 to be taller,
> but narrower than the 5D&  5DII, so it seems likely that I have a Small size 
> and a Medium will fit.
>
> If you find that what I have is a Small, you will return a Medium to me. If 
> what I have is actually a Medium, I don?t
> want a Large, as it has a large space at the bottom to accommodate the big 
> pro cameras or camearas like the 5D with
> battery grip, which would leave me with a large, rempty, part flopping on the 
> bottom.
>
> If that turns out to be the case, I would appreciate a refund for the sleeve.
>
> Speaking of refunds, we didn?t talk about return mail costs. As the return is 
> for defects in merchandise and size, I
> believe you should refund my mailing cost. Looks like First Class mail will 
> be $2.41.
>
> Priority Mail would be $5.83, picked up here. I do have an errand to run near 
> the Post Office where parking is free, so
> I can drop it off for only the $2.41
>
> Thanks,
> Moose
>
> - dreammoose
>
> From: fotodiox_gear
> To: dreammoose
> Subject: Re: Other: dreammoose sent a message about Fotodiox Nikon F Lens to 
> Canon EOS EF Mount Adapter (R) #390087416925
> Sent Date: Mar-17-11 07:00:55 PDT
>
> Dear dreammoose,
>
> Please contact tech support at 847-201-4623 ext 2# for Jeff or 4# for Kelvin. 
> You should be able to attach the Nikon
> lenses. Speaking to someone over maybe easier to help trouble shoot the 
> problem.
>
> Sincerely,
> Fotodiox, Inc.
>
> - fotodiox_gear
>
> From: dreammoose
> To: fotodiox_gear
> Subject: Other: dreammoose sent a message about Fotodiox Nikon F Lens to 
> Canon EOS EF Mount Adapter (R) #390087416925
> Sent Date: Mar-16-11 12:59:48 PDT
>
> Dear fotodiox_gear,
>
> Re: this item and neoprene Zoom Camera Cover Sleeve for Canon 5D,Mark II 
> (390087609740)
>
> I sent you an email to support@xxxxxxxxxxxx that you should have received on 
> Tues morning, 3/15 and have received no
> reply or acknowledgment.
>
> I didn't send it via eBay because of their 1000 character limit.
>
> The quick summary is that the Nikon to EOS adapter doesn't seem to fit Nikon 
> AI lenses properly and the neoprene sleeve
> is much too small for my 5D (same size as 5DII in your listing).
>
> Far more detail in the original email.
>
> I just ant to make sure you got my message and will be responding.
>
> Moose
>
>
>
> On 3/18/2011 3:26 AM, Moose wrote:
>>
>> Some recent talk about lenses in the 200 mm range and links MikeG posted got 
>> me thinking about the old Nikkor lenses I
>> inherited from my father that are just sitting around, particularly an early 
>> 200/4, and how these earlier lenses might
>> differ from later ones.
>>
>> So I looked around for an adapter. The Fotodiox 'consumer' level adapter was 
>> little more than one directly from China
>> and they had another item I thought would be handy that brought the order up 
>> to the free shipping level.
>>
>> It's nicely made, and the combination of material and design makes the 
>> relatively simple split 'springs' seem sturdy
>> and likely to last.
>>
>> Then I tried to use it. The 200/4 and another non/pre AI lens worked fine. 
>> They have a tiny skirt at the back that
>> slightly covers the lens/mount meeting. On the adapter, that skirt didn't 
>> quite reach the face of the adapter.
>>
>> AI, AI-S and a few later variants dropped the skirt except for two pieces, a 
>> long and a short one, that are keys for
>> the body to know the aperture set. They are parts of the aperture ring 
>> itself and a second set of aperture numbers on
>> the long one provide the viewfinder aperture readout that Oly never had.
>>
>> HOWEVER, these 'ridges' as Nikon called them, go slightly further back from 
>> the mount surface than did the old skirts.
>> And at least on the adapter I got, press rather firmly against the adapter 
>> body. It's just possible to mount the
>> lenses, with considerable difficulty, and equally difficult to turn the 
>> aperture ring. Useless in practical terms.
>>
>> I explained this to them and just got back a response asking me to call one 
>> of two support specific people, who will,
>> I presume, talk me through mounting the lenses properly. Ain't gonna work, 
>> but I suppose I have to do it in order to
>> get a return auth. A bit cheap, too, as the support # isn't toll free. 
>> Fortunately, I have unlimited US long distance.
>>
>> The other thing I ordered, a neoprene camera cover, is FAR from the right 
>> size for the camera I ordered it for.
>> Looking at some other of their listings for these things, I see that they 
>> have all sorts of errors in the sizes for
>> various cameras. The listings for the E-4xx and 5-xx Olys, have the stock 
>> number for one to fit a 1Ds!
>>
>> Two useless things in hand. Not impressed with Fotodiox so far.
>>
>> Moose
>>
>>> Cheers,

-- 
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