Good service, but it would be interesting to know how they handle
out-of-warranty claims for (in)famous design or manufacturing
problems?
On 30/01/2013, Nathan Wajsman <photo@xxxxxxxxxxxxxx> wrote:
> I have been fortunate in not needing much camera service during the past few
> years. My M8 had to go back to Solms back in 2009 or 2010, and I had to have
> a bit of discussion with them to get them to honour the UK Passport
> warranty, but in the end they did and I got the camera back.
>
> Now my Fuji X100 developed the dreaded "sticky aperture blades" syndrome,
> meaning that while the exposure would be determined by the aperture I set on
> the lens, say, f5.6, actual exposure would be at f2 (but with the shutter
> speed and ISO appropriate for f5.6) thus resulting in massive overexposure.
>
> Fui has 2 years warranty and I bought the X100 in the summer of 2011, so all
> was good. I got on the web page of their warranty service in Barcelona,
> registered the defect online on 15th January, and downloaded the shipping
> labels. The next day a private delivery company picked up the package, free
> of charge of course, and during the following days I was able to follow the
> repair on Fuji's web site. Finally, it was shipped to me yesterday and
> arrived in my office this afternoon. The entire lens assembly was replaced
> and the camera was CLA'd. Everything appears to be normal again.
>
> Pretty good service, I'd say.
>
> Cheers,
> Nathan
>
> Nathan Wajsman
> Alicante, Spain
> http://www.frozenlight.eu
> http://www.greatpix.eu
> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> Blog: http://nathansmusings.wordpress.com/
>
> YNWA
>
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>
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