I know there's a lot of apple cool aid drinkers on this list but I'm going
to say this anyway, apple has always seemed to me to be as evil a
corporation as MS, only with better PR. Not a surprise. I remember when a
group of locals wanted an apple genius bar in our city and apple said
something like What, only a market of 500,000? That will never happen! Why
could they not have put some flowers around the hell no?
-----Original Message-----
From: Jez Cunningham
Sent: Monday, June 16, 2014 4:49 AM
To: Olympus Camera Discussion
Subject: [OM] [OT] Appalling customer service
What a way to treat a customer. Excuse the rant:
There's a recall on the European 2-pin 5W mains adaptor for iPhones - they
might catch fire.
Since I'm 20+ miles from any Apple store or service centre I register with
the support webpage for a callback to organise a replacement.
They call an hour early - while I'm out - so I have to reschedule. This
time they call on time (-ish).
It took 20 minutes for them to go through their own process to sort out
sending me the replacement adaptor.
AND - unbelievably - I have to authorise a £15 charge on my credit card to
cover the cost in case I don't return the old adaptor!
AND - they apologise in advance - the refund on the credit card will be
done within 3 working days of receiving the old adaptor, but I have to
allow up to 28 days 'in case of bank processing delays'!
Rant over. (I don't often use this adaptor 'cos it's got the wrong pins on
for me now I'm back living in the UK, but it's nice and small for
travelling and fits any hotel shaver point.)
When I had a safety recall on the car I was treated like a king and sent
off with a free gift (a nice Moleskin notebook, with their logo on the
front of course) and nice follow-up letter apologising for the
inconvenience.
Let's see how long it takes for the replacement and what the return
procedure is.
Back to normal programming.
Jez
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