Thanks for looking, Jim. I came across a blog where someone claimed to have
the same problem. MS would not accept his surname of "Chicken". No one
could come up with a satisfactory explanation but suggested the same work
around.
Charlie
On Mon, Aug 8, 2016 at 10:34 AM, Jim Nichols <jhnichols@xxxxxxxxxxxxx>
wrote:
> Charlie,
>
> A web search didn't help much. Another Microsoft Account user had the
> same response to a surname entry in 2013, and Microsoft's response seemed
> to be a "run-around", with suggestions that never worked.
>
> Your solution of "choose another surname" seemed to be the best answer.
>
> Jim Nichols
> Tullahoma, TN USA
>
>
> On 8/8/2016 9:16 AM, Charles Geilfuss wrote:
>
>> Greetings All,
>> Had an odd experience this weekend and I hope someone here may be able
>> to
>> shed some light. On Saturday I purchased a new laptop PC for my daughter.
>> It is a Dell Insperion with Windows 10. We set it up on Sunday. One of the
>> first steps is it asks you to set up a Microsoft Account. I typed in my
>> daughter's name, e-mail address and a password she selected. I clicked on
>> the "Next" button only to get an error message, with her last name
>> highlighted, stating the name cannot be accepted. I deleted and re-typed
>> the name thinking I had accidentally inserted a space after the name. No
>> luck, same error message. I checked to make sure the e-mail account has
>> the
>> same user name. Tried re-typing everything, same error message. In
>> frustration I called Geek Squad at the store where purchased and explained
>> the problem. They had never heard of such a thing.Then my wife remembered
>> the same thing happened to her at work when they started using MS Office
>> 365. She tried to register and it would not take her last name. The IT
>> person where she works told her to just make up a last name and that did
>> the trick. Finally I replaced my daughter's last name with her initial "G"
>> and that was accepted. Set up went fine from that point.
>> Has anyone else had this experience or have any clue what is so
>> confounding to MS about my last name? My only thought is that my German
>> last name contains the word "geil" which in German means sexy or mystical.
>> Perhaps some AI at MS thought I was typing a bad word.
>>
>> Clueless Charlie
>>
>
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