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Re: [OM] Win 7 update stuck at 0% forever?

Subject: Re: [OM] Win 7 update stuck at 0% forever?
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Fri, 19 Aug 2016 12:47:57 -0400
I ran into this problem while traveling the last 10 days. My laptop wouldn't download updates... always stuck at 0% downloaded. Somewhere in my research I encountered some conversations which stated that at least one of the (current) problems was a major overload on Microsoft's servers due to trying to update all 300 million Win 10 users with the very large Anniversary Update.

That convinced me to just try waiting it out. About 10:00pm last night I chose to try 2 very small updates (total less than 3MB) out of seven "important" updates available. When I went to bed shortly after 11:00pm is was still churning at 0% downloaded. But when I got up this morning and checked it I saw that it had actually accomplished downloading and installing both updates at about 2:00am. I then gave it the remaining 5 updates to work on. At the start it was doing the same thing... 0% downloaded after several minutes of watching.

At that point I decided to try the second part of my test... see if the desktop would update. It was already current with the important stuff so I gave it two inconsequential "optional" updates to work on. I wasn't surprised to see the same 0% downloaded message for several minutes. Then, as I watched it started to very slowly up the counter... 5%, 6%, 7%, 12% and then it suddenly took off running at normal speed. It finished the update without any more drama and requested reboot.

As soon as I had the desktop rebooting I went to check on the laptop which was off on the kitchen table. To my surprise it had finished all of the updates and was setting there requesting a reboot.

From my simple observations it appeared that Microsoft's servers have been backlogged and suddenly broke free this morning.

But server overload isn't the only reason for Windows update problems. Fortunately, I didn't have to go this route but I found this wellness prescription on Microsoft's blog pages. <http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-this-first/28147a5f-b0b0-480b-bed9-834a2da7a375?auth=1> The solution here is to push Windows update out of the way temporarily, make sure no other app is interfering and then manually download and install either one or two monthly comprehensive updates depending on your machine's present configuration. Follow the instructions and you'll find out what to do in your own case. The two updates are KB3172605 and KB3020369. I don't know if I have 369 on my machine or not but 605 was one of the updates that installed on my desktop just this morning.

Chuck Norcutt



On 8/17/2016 7:23 PM, David Thatcher wrote:
We had this issue when we reloaded #2 son's PC after installing an SSD,
prior to doing the W10 download. Working through the series of
update/reboot cycles, it stopped.  In our case it seems that the windows
updater was broken by a windows update :)

If you are using W7SP1 this may help:
https://support.microsoft.com/en-us/kb/3138612

davidt



On Wed, Aug 17, 2016 at 05:03:04PM -0400, Mike Gordon via olympus wrote:
I only update my laptop quarterly and always with trepidation as usually have 
to reinstall citrix client and often the monitor calibration software. I did so 
just before replaced HD with SSD but no updates since.

This time it seems to hang forever.  i have read there was some bug in the late 
spring and one might just need to wait --even over 8 hours??!!!
I would like the security updates but this seems a bit nuts.  I was hesitant to 
follow this procedure:


http://www.zerodollartips.com/fix-windows-updates-stuck-0/

Waiting for Godot or perhaps just waiting, Mike




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