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Re: [OM] Michael's VESO: Grocery delivery options

Subject: Re: [OM] Michael's VESO: Grocery delivery options
From: Philippe <photo.philippe.amard@xxxxxxxxx>
Date: Sat, 21 Mar 2020 21:42:42 +0100
Good !

Now, where is the link to the snaps?


Amities

Philippe



> Le 21 mars 2020 à 21:35, Michael R. Collins <MRC.OlympusList@xxxxxxxxxxxxxxx> 
> a écrit :
> 
> VESO = Vignette Every So Often, in these troubled times. Today's tale: 
> checking grocery delivery options. (We're voluntarily mostly-isolating, while 
> continuing to work at home.)
> 
> 1. Signed up for Grocery Gateway, smooth enough and we like and trust Longo's 
> [the small supermarket chain here that owns it], only issue is that the first 
> delivery slot is about 10 days away. But a British-born Canadian, so queueing 
> for an indefinite time is normal.
> 
> 2. Bruno's [a small supermarket chain here, one is just up the street] says 
> they're not able to take on any more delivery customers, understandable. They 
> have asked customers to reserve 8:00-9:00 daily for elderly and more needy 
> customers, I think I'll choose to qualify, first time was pretty peaceful and 
> everyone well-behaved. I like Bruno's.
> 
> 3. Pusateri's [another small supermarket chain here, one is just down the 
> street] is opening an hour earlier at 7:00 daily for elderly customers; same 
> choice for me. Also, though, the Pusateri's Web site says they've partnered 
> with Instacart for shopping and delivery. Quick check shows Instacart is a 
> San Francisco-based multinational (US and Canada), since 2012, some dubious 
> business practices, but almost any port in a storm at the moment. Except 
> cruise ship ports.
> 
> Sign up, no problem. Start shopping at Pusateri's as a test, initially no 
> problem. Got seven things in the cart, go to the cart to check out, oops, 
> "Pusateri's: Delivery unavailable". Wha?
> 
> Pusateri's has a blog, apparently they suspended the delivery service on the 
> 17th, reinstated it on the 19th, so that can't be the issue. Decide to 
> double-check in the morning before calling them to rant.
> 
> Morning: lo and behold, there's a "within 5 hours" slot available today, 
> though nothing after that until Thursday. Called Pusateri's anyway and left a 
> message, want to understand why I couldn't set any delivery date/time last 
> night.
> 
> Order confirmed. First, "Erika K is shopping your order." Then after a long 
> while it's Fred. Then it's Carol S. And together with each notification, I'm 
> invited to "add items before shopping begins". Wha?
> 
> Then the delivery window, initially 2:10-3:10, is revised to 3:30-4:00 due to 
> "a surge in customer demand"". But haven't I had *three* people shopping for 
> me for hours already? Something not truthful here.
> 
> At 2:51, text says driver is en route (local Pusateri's is 2 minutes away, 
> but don't know which one Carol was shopping at), Web site status says Carol 
> is still shopping for me, status is Shopping Complete but not In Transit. 
> Hmmm.
> 
> At 3:25 Carol deposited the bag on the doorstep (but didn't ring the doorbell 
> as instructed). Just what we ordered, all good.
> 
> Will we continue to use Instacart? Probably, though will reevaluate after the 
> first Grocery Gateway end-to-end experience (so far very straightforward). 
> But this is 2020, for $%^&* sake - can't a company with a valuation of $8B 
> run a simple business properly, after 8 years of practice?
> 
> Michael
> 
> 
> -- 
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