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[OM] Olympus came through on problematic 12-100mm lens

Subject: [OM] Olympus came through on problematic 12-100mm lens
From: Lawrence Woods <lmwoods@xxxxxxx>
Date: Fri, 25 Sep 2020 18:09:34 -0400
The last email I sent to the OM list was about Purchasing a refurbished 12-100mm M. Zuiko lens directly from Olympus, and finding it defective. The barrel that extends when zooming was loose and rattled. Olympus had said that they would not make an exchange on a refurbished product, but take the lens back for repair.

I want to follow up and report that Olympus made good on the problem.

I sent the lens back to Olympus on Friday, August 28^th . I got an email from Olympus on September 2^nd that the repair was completed, and gave me a UPS tracking number for the return shipment. It arrived the next day. (Shipping was UPS Ground, but I am only about 225 miles from Olympus in New Jersey.)

The documentation said that they had replaced the internal barrel. The barrel is still not rock solid, but much improved from its earlier condition. I am still a little perturbed that the lens still has some play in the barrel; I would have expected better from a Pro lens. The list’s feedback about this problem was one person who no longer has the lens saying that he recalled it being solid, but another person who has the lens saying his copy has a little play. So I guess I will live with the play.

In any case, I haven’t had time to try the lens out much. The day after I got the lens back I traveled to my son’s house for an extended stay. He just had his second child, and we went to help him out. I did bring my camera, but since the picture opportunities were mainly going to be people indoors, I took my trusty old12-40mm 2.8 lens instead.

Of course the key factor in taking pictures is opportunity. The best picture of the visit came from a cell phone, not my OM-D.

http://users.rcn.com/rmwoods/Sisters-202008.jpg

----- Larry Woods

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