Having dealt with John in the past I can honestly say that he has been a
very fair and reliable businessman. I will continue to deal with John
concerning my equipment. I believe many new cameras do not come with a
warranty that is two years in length so I would hardly expect a warranty
that length on a repair of a twenty year old camera. I've seen many times
when John has advised individuals who have problems with their equipment and
his advice has resulted in them being able to correct the problem
themselves. Also I believe that any difficulties with a business are best
handled in a business like manner and not aired in a public forum. I believe
that you may have shot yourself in the foot with this public airing of your
problem. If I were a tech I would be very reluctant to accept any of your
equipment for repair after having seen how you handle disagreements
concerning warranties.
Rich
----- Original Message -----
From: "Matt Haber & Jane Diamond" <solstice@xxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, May 04, 2002 12:51 AM
Subject: [OM] Caution on John Hermanson
> John has a long history of helpful information and a good reputation
> on this list, so when my OM-1 stopped syncing properly, he
> seemed a natural choice for a repair. After 4 or 5 months, and cash
> about equal to the retail value of the camera, I had the camera
> back, and used it on a commercial shoot. Big mistake. Still didn't
> work. I let John know, and he agreed to fix what he didn't. Smarting
> from a botched job, I waited a while (ok, more than two years), with
> the OM-1 pretty unusable to me (as a studio shooter, all i use is
> strobe). I finally decided to sell the body. I asked John to follow
> through on the repair he'd not completed (I offered to pay for parts),
> so that I could in good faith sell a fully working body.
>
> John refused. He said, in so many words, that he didn't legally have
> to, so he wouldn't.
>
> The bottom line seems to be that John will take the time that he
> wants to "fix" cameras, but won't allow a comparable time
> multiplier for to follow through on failed repairs.
>
> -matt
>
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