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[OM] ebay feedback & more changes

Subject: [OM] ebay feedback & more changes
From: David Carter <Spotz@xxxxxxxxxxxx>
Date: Wed, 30 Jan 2008 21:24:28 +1300
http://pages.ebay.com/sell/update08/rewards/index.html?ov=004KO#4

Feedback Changes
The eBay Feedback system was designed to provide a simple, honest, 
accurate record of member experiences. Focusing on customer service 
includes doing everything we can to grow customer confidence in our 
sellers.

    * Buyers will only be able to receive positive Feedback.
    * Positive repeat customer Feedback will count (up to 1 Feedback
      from the same buyer per week.)
    * Feedback more than 12-months old won't count towards your Feedback
      percentage.
    * When a buyer doesn't respond to the Unpaid Item (UPI) process the
      negative or neutral Feedback they have left for that transaction
      will be removed.
    * When a member is suspended, all their negative and neutral
      Feedback will be removed.
    * Buyers must wait 3 days before leaving negative or neutral
      Feedback for sellers with an established track record, to
      encourage communication.
    * All Feedback must be left within 60 days (compared to 90 days
      today) of listing end to encourage timely Feedback and discourage
      abuse.
    * Buyers will be held more accountable when sellers report an unpaid
      item or commit other policy violations.


What ever happened to Keep It Simple Stupid ???


david



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