Re: [OM] Nikon scanner service and repair

Subject: Re: [OM] Nikon scanner service and repair
From: Martin Walters <mwalters@xxxxxxxxxx>
Date: Tue, 2 May 2017 20:02:17 -0400
My understanding is that Nikon will only service the 9000 (for how much longer?). Owners of the lesser models (V, 5000) are SOL.


On 02/05/2017 7:52 PM, John Hudson wrote:
I had my Nikon Super Coolscan 9000 mechanically serviced by Nikon Canada less than a year ago. The machine was sent in by a local pro photo dealer which was also a Nikon dealer.

I use Nikon Scan in preference to Vuescan.


On 5/2/2017 8:43 PM, Martin Walters wrote:
Last Fall, my Coolscan V (LS-50) decided that it would preview but not
scan. Looking around on the web I came across recommendations for Alex
Ketzner, based in Keystone Heights, Florida. Turns out he specializes in
Nikon scanners. So, this winter I sent him my unit for service and/or
repair. Anyway, within 24 hr of receiving the unit, he reported that all
was well (under Vuescan), and it only needed cleaning/servicing (fixed
cost - US$210). Alex was easy to deal with and very helpful explaining
the advantages of using Vuescan, rather than Nikon Scan.

I was happy I still had a scanner and not a large door stop, so when I
got home I bit the bullet and bought Vuescan and all is good. When I
tried Nikon Scan, however, the serviced unit would still not scan.
Obviously, my issue was software related, not with the unit.

So, for anyone looking to service a Nikon scanner (probably mostly of
interest to those in North America), you could contact Alex Ketzner at:


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