Oh that's nasty. I'm sure that you were awfully polite when you
explained to her that she should have used a 2lb hammer and a
Stillson wrench instead.
Reminds of the time when I worked as a customer relations minion for
a fan company and someone rang in to complain that her kitchen fan
had exploded. It was a type that was removable from the window for
cleaning and it transpire that she had taken it out, dunked it in a
sink full of hot, soapy water, put it back, plugged it in and
switched on. Must have been quite spectacular. I explained very
carefully, referred her to the excellent instructions, tried not to
giggle and we replaced it because that was more or less policy but
she was still utterly convinced that it was our fault in some way and
was seriously ungrateful.
Somehow that still annoys me a little.
On 03/03/2006, at 8:03 AM, John Hermanson wrote:
> So, first the customer
> turns the main tripod screw as tight as she can, THEN she wrenches the
> set screw tight enough to flex the bottom of the body casting AND
> the huge dimple in the bottom cover that I had already
> straightened. It
> was wrenched so hard that tripod block itself has a slight bend in it
> now. Oh yeah, because a space had formed between body and block, she
> took it off, applied a huge gob of silicon rubber seal and then put it
> back on. Silicon squished in through crack on front edge of bottom
> cover and got into the release mechanism.
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