Yes, I am human and do make mistakes. If a repair fails, someone may want
to check with first, but they never have to ask permission to send it back.
Now that UPS comes twice a day (in the morning to deliver, 4:30 pm to pick
up) I will generally ship a rework the same day it comes in. If only my
regular turnaround were that good.
_________________________________
John Hermanson www.zuiko.com
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 For Free Olympus manuals,
please call 1-800-221-3000
_________________________________
----- Original Message -----
From: "Joshua Putnam" <josh@xxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, May 04, 2002 3:05 AM
Subject: Re: [OM] Caution on John Hermanson
> Matt Haber & Jane Diamond wrote:
>
> > John has a long history of helpful information and a good reputation
> > on this list, >
>
> Ask yourself this question: who could stay in business allowing
> people to wait two years before making a claim of a defective
> repair job? What sort of reserves would he have to carry in order
> to guard against that huge uncertainty?
>
> Here's my experience with a failed repair from John Hermanson. I
> sent in my camera for repair, he repaired it fairly quickly, but
> the repair failed, repeating the original failure. He didn't
> quibble at all about the warranty or whether the second failure
> was a failed repair or something new wrong with my camera. He
> took it back for re-repair, no questions asked, and got it back
> to me faster the second time than he did the first, and it worked
> flawlessly then, and still works flawlessly today, hundreds of
> rolls of film later.
>
> But then I reported the failure the day after I discovered it,
> and sent back the camera as soon has he agreed to take it back.
> If I'd sat on it for more than two years, I would have been too
> embarassed to ask for warranty work, and would have sent it in as
> a new repair.
>
> --
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