It may well be that these shenanigans were not the policy of Dell but
rather the single turkey responsible for our company's contract. If it
was the single guy, however, he was able to get away with it for the two
years that I was around.
Chuck Norcutt
Joel Wilcox wrote:
> It's interesting. This topic has come up before, Chuck posted a more
> detailed version of this scam, I responded (I think) that the
> University of Iowa seems to be dealing with an entirely different Dell
> company. They've had the contract for the last 5 or 6 years and
> continue to deliver excellent product. I did have a hard disk crash
> in my 2 year old laptop last summer, but had the replacement FOC
> within 24 hours and fortunately had backed the old drive up the day
> before.
>
> Joel W.
>
> On 11/6/05, Chuck Norcutt <chucknorcutt@xxxxxxxxxxx> wrote:
>
>>The last company I worked for had a corporate contract with Dell and I
>>absolutely detested dealing with the company but couldn't do much about
>>it. Their favorite trick was to install and bill for more expensive
>>options than you had ordered. They would count on you being in a tight
>>spot timewise and that you would pay the extra rather than suffering the
>>delay of returning the machine for exchange.
>>
>>Chuck Norcutt
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